Privacy Policy

1. Introduction

At Celio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully.

2. Information We Collect

We collect information that you provide directly to us when you:

• Create an account
• Use our services
• Connect third-party integrations
• Contact customer support
• Subscribe to our newsletter or marketing communications

This information may include: name, email address, company name, payment information, and any data you provide through the Service or integrations.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

4. AI and Data Processing

Celio uses artificial intelligence to provide its services. When you use our AI features:

• Your prompts and inputs may be processed by third-party AI services (e.g., OpenAI)
• We do not use your data to train AI models unless you explicitly opt-in
• AI-generated content is provided as-is and should be reviewed before use
• You retain ownership of your data and AI-generated outputs

5. Third-Party Integrations

When you connect third-party services (like Gmail, Slack, or Shopify) to Celio:

• We only access data necessary to provide the requested functionality
• Your credentials are encrypted and stored securely
• You can revoke access at any time through your account settings
• Third-party services have their own privacy policies that govern their use

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All data is encrypted in transit using SSL/TLS
• Sensitive data is encrypted at rest
• We use Supabase for secure database hosting
• Access to your data is restricted to authorized personnel only
• We regularly review and update our security practices

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and data at any time by contacting us.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@celio.ai